Frequently Asked Questions

Do you have insurance on your shipments?2020-01-08T17:30:53-05:00

Your local & long distance moves are automatically covered under the basic coverage at 60 cents per pound, per article. There is no charge for this coverage. Liability is limited for all items indicated as damaged or missing at time of delivery. For an additional fee, you can elect extra coverage. The extra coverage will provide repair, replacement, or reimbursement in the event of damage or loss. There is a $500 deductible for this extra coverage. The cost of the extra coverage will be 2.5% of the declared value of your item or shipment, with a minimum declared value of $5,000.

How do I figure out the measurements of my shipment?2020-01-08T17:44:20-05:00

Converting Your Shipment to Cubic Feet

To determine the cubic feet of your shipment, you put all your goods in a pile, stacked as nicely as possible, and then multiply the width by the length by the height. For example, if, taken as a whole, your goods amount to 2 feet by 3 feet by 5 feet, you multiply 2x3x5, which gives you 30 cubic feet. Some organizations refer to cubic meters instead of cubic feet.

1 Cubic Meter Is Equivalent to 35 Cubic Feet

Please note that some items, such as bulky furniture, can be exceedingly difficult to calculate. We suggest that in lieu of attempting to calculate the dimensions of your items yourself, allow us to send a professional estimator out to do it for you!

Measuring in pounds

1000 pounds is approximately about 100 cubic feet.  We offer quotes in both pounds and cubic feet.

Do you have packing materials or do I have to provide them?2020-01-08T17:46:48-05:00

If you would like to purchase packing materials through us and have them shipped to your home or office prior to your move, you may do so. Otherwise, the movers will have packing materials with them on the day of your move and you may purchase them then.

If you want to get a rough estimate on how many boxes you will need for your move, you can count the number of cabinets you have. Multiply the width by the length by the height of each cabinet. This will give you the cubic feet of the cabinet. This is important because boxes come in all different sizes. If you have 5 cabinets that are 3 cubic feet each, you will need roughly 5 boxes that measure 3 cubic feet each, or 5 medium boxes. We carry them in every size.

Blankets/ Padding
These are provided by us included in your moving package for every move. We pad-wrap everything to secure it for transport. We like to take utmost care of your furniture and items in your home or office.

Wardrobe or Closet Boxes
Practically a closet on the go! Also, included in your moving package. You will not need to take your clothes off the hangers. Simply let us know how many closets you have in your home or office and we will bring the wardrobe boxes with us to your move.

Bubble wrap, tape and rope
We call this the trinity of moving! Our movers carry these items in their trucks to secure all things into boxes, pull a couch out through a large window with rope – anything they need to do to make your move a success!

What are the issues with shipping vehicles?2020-01-08T18:38:32-05:00

About shipping a vehicle with items/goods inside
When you ship a vehicle, the vehicle must be empty of all goods and personal effects. You may leave the spare tire and tire jack inside the vehicle. All other items need to be removed because they add weight to the vehicle.

The gasoline level on your vehicle when you ship it
However, when you ship a vehicle, make sure it has no more than 1/4 tank of gas when it arrives at the origin port.

If you are shipping household goods and vehicles at the same time
Your goods are shipped separately from your vehicle. The vehicle will be put on a flat bed while your shipment will be transported in a large truck.

Do you have specifics about shipping internationally?2020-01-08T18:37:21-05:00

Door-to-Door Service
Door-to-door service means we pick up your items at the origin address, pack the items if necessary, load the items onto our truck, ship the goods, and deliver them to your destination address in Hawaii. For goods being shipping to your international destination, we get your goods as close to your door as possible. If you are shipping LCL, we unload the goods into your driveway or into your garage, depending on road and street conditions. We will not deliver the items into the house. If you are shipping FCL, we drop the container as close to your house as possible. We will leave the container at your house for a couple of days and you can unload the container at your leisure.

Full Container Load (FCL)
We offer Full Container Load (FCL) shipments from almost anywhere in the United States, except Alaska. Shipping goods via a FCL is usually more expensive than shipping LCL, and most customers elect to ship their goods via LCL. Please note we reserve the right to ship your goods via LCL.

Terminal/Port to Port Service
Terminal/port-to-port service means you drop off your goods at the nearest terminal at your convenience. Your goods will then be shipped and you, or your authorized agent, will be expected to retrieve your goods when they arrive at the destination port. This service is usually the least expensive for you; however, it requires the most amount of work on your part.

Consolidation of your shipment to international destinations means you share space with at least 1 other customer on an ocean container. Most customers will not be shipping the equivalent of an exact 20′, 40′, or 45′ container. For example, a 20′ container can hold approximately 1,100 cubic feet. If your shipment consists of 600 cubic feet, we match your shipment with another customer that is shipping 500 cubic feet in order to fill up the container. We separate each customer’s goods inside the container. Consolidation saves you money because you will not be paying for empty space inside the container; you pay for only the amount of space your goods occupy.

If you have any other questions please ask us.

Do you have a privacy policy?2020-01-08T17:56:59-05:00

This privacy notice discloses the privacy practices of Allure Relocation Inc. This privacy notice applies solely to information collected by this web site. Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond  to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to complete your move, or as required by law. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: – See what data we have about you, if any. – Change/correct any data we have about you. – Have us delete any data we have about you. – Express any concern you have about our use of your data. Security We take precautions to protect your information. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone or email: (lizeth@allurerelocation.com) and (allurerelocation@gmail.com).